Solving playback issues

[Shanna3]

I can see that this has been an ongoing issue. If it continues I will be replacing all of my Rokus and will no longer recommend them to others. Please get it together.

[andyross]

So you are saying Fox News is interfering in the election? As stated many times, this is a problem with the app that is written by Fox News, and have 100% responsibility for. Roku apps are designed differently than most of the others, and need properly trained programmers to maintain.

[jenlan13]

So answer this...if it's a Fox app issue, why does it work fine for months then start having issues again? I'd think if the app isn't written or coded correctly for Roku, it wouldn't work at all or there would be glitches daily. Here we are, just about a month from the last post and it's happening again. 

[andyross]

Who knows. I tend to think it is a server issue at Fox's end. Maybe too many Roku users confuse it?

[Chris_F]

Fox News app started locking up last night and has become increasingly unusable. Lock up every 5 min or so. Mid content or commercial doesnt matter. This is happening on a 65" TCL Roku TV and on a Roku SoundBar. I have restarted the devices, logged out and back in, checked for updates on the TV and on the app both are up to date. 

SoundBar model 9101X, Serial number YL009F344467, Software ver 14, Device ID R64989344467

Fox news app shows up to date but hangs at 13% after restarted multiple times.

[jenlan13]

Not sure...I deleted the Fox app and tried to reinstall it to see if that would solve the issue. Guess what? Now I can't get the Fox app on my home page...does that sound like a Fox app issue? I checked for software upgrades, not the issue. 

[Jeannemalone]

Last month this APP only on ROKU would freeze after a few minutes.  Every time I restated it and rebooted ROKU, THE SAME freeze happens.  My smart TV Fox News APP runs fine and never have an issue.  Only my two ROKU devices the FOX NEWS APP freezes!! This is not a FOX NEWS ISSUE.  THIS IS A ROKU ISSUE.  It gets fixed when enough people complain. It stays good for 4-5 weeks then starts freezing again.  FIX THIS ISSUE.

[AdaBeta27]

11/14/2024  My mother reports this same issue has been happening all the time when she streams Fox News on the Roku.   The channel fails to load from within the Spectrum app.  And it also fails to load from the freestanding Roku app, as well.   This happens on 2 different TVs, she says.   One has a 4k Roku Express and the other has a 4K Roku Stick. Both Roku players aren't over 2 years old.  The only difference is the channel / app locks up with a spinning pinwheel at 26% instead of 13%.    I find it interesting that 26 is exactly double 13. Surely there is a conspiracy afoot here.  🤣  LOL!   I trust 26% instead of 13% this indicates Fox programmers are making some slow progress fixing their strange issue.    Fox News is a real crock, so I could not care less whether or not runs.   But she needs her daily infusion of bull excrement and conspiracy theories and Republican worship.  🙄

[Z-man-42]

No other app on my Roku freezes - only the Fox News app.  It is very frustrating.  On all other devices (smartphone, iPad…etc) whether I’m streaming via the Foxnews or my ISP’s app, I have ZERO issues.  

this is a ROKU issue, and I suspect if I were streaming CNN or MSNBC, it would freeze up at all.  There, I said it.  

[Z-man-42]

Fox News app doesn’t freeze on any other platform.  I cannot help but think it is because ROLU doesn’t support conservative news media.  Fix it  You are potentially alienating more than half of Americans who are conservative   
The only apps that regularly freeze on my ROKU TV are Fox News and Fox Business. I have deleted the apps, cleared the cache, performed a system restart, performed an aancient Mayan ritual, got the Tibetan monks to bless my TV, and offered a burnt offering to the one true God.   Nothing seems to solve this issue on my end.  Therefore, it must be on ROKU’s end.

 Fix it.  I am very frustrated.