Solving playback issues

[Jeannemalone]

This issue is definitely a Roku issue. I uploaded the app on my optimum fiber optic tv and it works great. When I watch Fox News on both Roku devices they both freeze after each commercial. I restarted each Roku device. I deleted the Fox News app and reinstalled it on both Roku devices, cleared the cache on both devices. Nothing works. The issue is ROKU! Fix it!

[RokuTakashi]

Hi, @Jeannemalone 

Thanks for posting here in the Roku Community.

We appreciate you for letting us know about the issue you have encountered with the Fox News app on your Roku device, and we'd like to investigate this issue. 

To assist us in the investigation, kindly provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

We hope to hear back from you along with the details requested.

Best wishes,
Kash

[andyross]

Please see other threads. This is an acknowledged bug in the Fox News app. Fox is responsible for maintaining the app, not Roku.