Solving playback issues

[jenlan13]

Anyone else having issues with Fox News AGAIN???? 

[ITSXSWA]

Yup - it's  happening again - feels like the same issues that happened a month or so  ago. 

just hangs - I restart the app - it works for a little while and hangs again

[jenlan13]

I have tried all the solutions they give and nothing works. What is odd...late last night, it worked fine. I honestly believe they're trying to block us seeing content. They even closed out the other post so nobody can comment on it, acting like the issue is solved. Mine was just stuck loading at 26%. Roku sucks, why am still with them? 

[RokuArjiemar]

Hello Community Users,

We appreciate you reaching out once again about the issue you're facing with Fox News. We are here to assist.

Please let us know by providing the following details:

• Error Message: What specific error message are you seeing?
• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• What Channel version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
• Tracker ID when this issue occurs (when you see this issue arise, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar

[Jeannemalone]

I also have the same issues, AGAIN!  I DELETED ANDCREINSTALLED THE Fox News App, created the cache and restarted Rokubseveral times. It works but aftercthe commercial breaks, the APP freezes!!!!  You were supposed to fix this for good 6 months ago but the same freeze keeps happening. What is going on with Roku. CNN has no issues. Only Fox News?????? Is Roku doing this on purpose during election year????

[jenlan13]

Yep. Seems to be fixed now...but for how long? The fixes they give don't work and providing them with your information does no good. The only thing that helps is people complaining, it seems. Going to do some research on Roku...who owns it? 

[andyross]

As in other posts, I think Fox has acknowledged it is a problem on their end. Roku uses a different operating system and programming, so they can't simply port over an Android app or similar.

[Madelau]

I constantly have issues with this app.  It’s the one app that half the time never loads or if it loads it freezes up.   I don’t have this issue with the other apps.  Please fix this.!!!!!! Someone.   I see from all the post here.  It is a Roku issue with Fox.   It’s up to Roku to get it fixed.  It’s not a “restart” the app issue.  It’s not “ update the app” issue!!!!  I have multiple Rokus. Same on each one 

[renojim]

@Madelau, Roku isn't going to fix the Fox News app.  It's up to the developer to figure out what the problem is and fix it.  That's just the way it works.