Can you please provide us with more specific information about the issue you are experiencing? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?