Hello, I have an Android box Roku Express 4K+. After updating it to version 14.0, some apps open and then close immediately. How can I fix this issue?
I use Roku express 4k+ 3941x
Please help me.
Not sure if it's related, but since the update...I see a generic Roku pop-up (white box with purple border) every time I access an app that says "Loading......." (for about 2-5 seconds), rather than immediately launching the app. It's like it's having to think about whether to crash or not. I have two Ultras and this is only happening on the one that has updated to OS 14.
Thanks for posting here in the Roku Community.
We appreciate you for letting us know about the issue you have encountered with your Roku device after updating to the latest software, and we're here to assist. Let's perform a troubleshooting step to address the issue at hand.
If the issue persists after performing the system restart, we would like to gather further details so our team can investigate.
To assist us in the investigation, kindly provide the details below:
Keep us posted on what you find out.
Best wishes,
Kash
I would like to reiterate that YouTube and Netflix open normally, but IPTV applications like IPTV Plus, and all other IPTV players do not open.
Here are the details about my device:
Model: 3941X - Roku Express 4K+
SN: X01600X4KFDV
Version: 14.0
Device ID: S07P2194KFDV
Tracker ID: DV-413-150
GC Version: 12.3.21
IPTV+: version 1.1 edition 10
Thank you for your assistance.