Solving playback issues

[Nour160]

Hello, I have an Android box Roku Express 4K+. After updating it to version 14.0, some apps open and then close immediately. How can I fix this issue?

I use Roku express 4k+ 3941x

Please help me.

[StreamWeaver]

Not sure if it's related, but since the update...I see a generic Roku pop-up (white box with purple border) every time I access an app that says "Loading......." (for about 2-5 seconds), rather than immediately launching the app.  It's like it's having to think about whether to crash or not.  I have two Ultras and this is only happening on the one that has updated to OS 14.  

[RokuTakashi]

Hi, @Nour160 @StreamWeaver 

Thanks for posting here in the Roku Community.

We appreciate you for letting us know about the issue you have encountered with your Roku device after updating to the latest software, and we're here to assist. Let's perform a troubleshooting step to address the issue at hand.

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart.

If the issue persists after performing the system restart, we would like to gather further details so our team can investigate. 

To assist us in the investigation, kindly provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

Keep us posted on what you find out.

Best wishes,
Kash

[Nour160]

Thank you very much for your prompt response. Indeed, I have restarted the device several times, but the problem is not resolved.

I would like to reiterate that YouTube and Netflix open normally, but IPTV applications like IPTV Plus, and all other IPTV players do not open.

Here are the details about my device:

Model: 3941X - Roku Express 4K+
SN: X01600X4KFDV
Version: 14.0
Device ID: S07P2194KFDV
Tracker ID: DV-413-150
GC Version: 12.3.21
IPTV+: version 1.1 edition 10

Thank you for your assistance.