Solving playback issues

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PatBrandon
Binge Watcher

Echo Gen 3 doesn't control Sound

My Roku won't change sound volume through the Echo Dot Gen 3. Roku says it's thinking in the upper right corner, and Alexa says "okay" when I ask it to mute Roku, but it doesn't mute or change the volume. I looked at everything that I could to find a solution but found none. I have a Motorola TV.

All devices have the most current updates. 

Just wondering if anyone has an idea of what I can try.

Thanks

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