Recently I have been having playback issues on certain shows on my PlexMedia Server.
The show plays just fine on a Samsung 65" smart TV on the Plex App. I can select the show, it loads and plays just fine.
I try to load the show on my Roku Ultra 4800X software version is 11.5.0 build 4312-C2 and it won't make it past the 33% mark. Then, it just displays the episodes list without playing the show.
I have a second Roku Ultra 4640X software version 11.5.0 build 4235-29 and on this one, the show also play just fine.
So, this is not a Plex Media Server issue - it has more to do with the Roku player, yes? I have read the other post on this forum about Roku and Plex, but that solution did not solve any of the issues I am having. Again, if this were a PMS issue, then it would fail across all devices.
Would highly appreciate any ideas or suggestions...
Re: Playback issue Roku Ultra not making it past 33%
Based on not much, I would guess it's something with the audio track. I don't use Plex, but from what I've read here it should transcode anything that isn't compatible with Roku devices if you have it set up that way.
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Does the issue only occur on a specific channel or across other channels installed on your Roku device?
If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.