Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Andyj4
Newbie

Dropping connection intermittently

Roku Express 4K. Having issues for the last month or so. Used to work perfect. Internet working fine. Other things on wifi working fine. Even have a booster close to the Roku. Signal is “excellent”. Yet it keeps dropping the connection for a few seconds then reconnects. Impacting playback on some apps. Tried a second HDMI cord and same thing. Light flashes either blink blink pause or a steady blink. I can’t find anything in what the different blinks mean either. Super frustrated. 

0 Kudos
4 REPLIES 4
Ello2022
Roku Guru

Re: Dropping connection intermittently

Reboot your Roku, modem and router. Also run a check connection test on your Roku. See what it says for internet speed. WiFi boosters do more harm then good 

0 Kudos
RokuKariza-D
Retired Moderator

Re: Dropping connection intermittently

Hi @Andyj4

Thanks for reaching out here in the Community.

In addition to what @Ello2022 has mentioned, you can try the tips in this Support article to improve your wireless internet connection: How to improve the Wi-Fi® or wireless internet connection to your Roku® streaming device

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos

Re: Dropping connection intermittently

I have done all the required disconnection and rebooting, etc.

It worked for about a week and then started again. 

Rebooted, etc. again. Seems to work for the present

is my Roku too old???

0 Kudos
RokuMary-F
Community Moderator
Community Moderator

Re: Dropping connection intermittently

Hi @jeaneuss---83,

Welcome to the Roku Community.

Thanks for letting us know all that you've done. Appreciate the troubleshooting steps you've done so far. Are you being prompted with an error message when attempting to connect your Roku device? What Roku model device are you using? 

With more information, we will be able to assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator
0 Kudos