Hi @gkoeppen,
Welcome to the Roku Community!
We apologize for any inconvenience this may have caused. In order to provide you with the best possible assistance, we kindly request that you provide us with additional information regarding the issue you encountered.
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- A photo or video clip referring to the issue,
Once we have this information, we can forward it to the appropriate Roku team, which will work on the issue and investigate it for a resolution.
All the best,
Chel
Jecheal R.
Roku Community Moderator
