Solving playback issues

[Yuriy]

Hello, 

Those 2 apps won't open. They go into buffering mode and neve get to any menus. 

I tried all steps described in previous posts: remove application, restart Roku, re-add applications. Nothing helps. 

Other apps work. 

Please help.

[RokuEmmanuel-D]

Thanks for reporting this issue here in the Roku Community, @Yuriy!

We understand that you're experiencing trouble streaming with these apps and we'd like to help you get back on streaming. 

Have you tried rebooting your router? If not, try unplugging it from the power outlet and see if the buffering issues disappear. 

Please let us know how it goes. 

All the best,
Emman

[Yuriy]

Hello, 

As I mentioned in original post, I did reboot, unplug, channel delete and reinstall.  Nothing helped.

What other solution can you provide?

Please advise. 

[RokuEmmanuel-D · Accepted solution]

Thanks for the update, @Yuriy!

In this case, we would recommend reaching out directly to the channel's support team for any assistance available. As they are equipped with knowledge of any advanced troubleshooting steps. You may contact them here:

• Divan TV Support
• FlickStream TV support

We are hoping that everything will be sorted out for you soon. Please don't hesitate to reach out again for any other help.

Thanks,
Emman

[Yuriy · Accepted solution]

Thank you. I will follow up with them. Hopefully  it would work...