Solving playback issues

[strayshiny]

I have a Roku Streaming Stick 4K and I like to watch a lot of foreign tv shows and movies, so need subtitles

I press the * button and change subtitles to on always, yet on Disney+ only they turn off for no reason. I'll be in the middle of an episode and the subtitles will be gone. I press the * button and it still says subtitles are on, but there's nothing there. The only way I can fix it is by rewinding 10 seconds and they reappear again

This has been happening for a while now. Before it only happened once an episode or every other episode, but now it's happening multiple times in the same episode and it's so frustrating

I've tried turning it off and on, I've tried uninstalling and reinstalling Disney+ but it hasn't fixed it. This isn't a problem on any other app I use

[RokuJohnB · Accepted solution]

Hi @strayshiny,

From the Roku Community, a warm welcome!

After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can reach Disney Plus support here.

If there's anything else that we can do to assist you, please let us know.

Best regards,
John