Solving playback issues

[Alanbov]

When I go to play a program on discovery +, the app seems to crash and takes me back to the Roku Home Screen. I’ve tried uninstalling and reinstalling the app but the issue persists. It had been working fine before this.

Any suggestions? 

[RokuJharra-Q · Accepted solution]

Thanks for your first post in the Roku Community, @Alanbov!

We see that you might be experiencing some issues with the Discovery Channel. We appreciate your attempts to resolve this playback issue.

Before we proceed, can you let us know if you're encountering problems similar to those with other channels? Also, have you tried restarting your Roku device system? If you are still facing issues while streaming this channel, we suggest you check out this article, which provides some helpful troubleshooting steps. Click this link to learn How to resolve a channel playback issue, and we'll take you there.

Hope you'll find this helpful info. Let us know if you still have any questions.

Best regards,
Jharra

[Alanbov]

Hi

Discovery + is the only channel I’m having issues with. Tried deleting and reinstalling the app and also tried a system restart but the problem persists. 

[Popeye13]

Have the same issue. Was on to Discovery+ CS earlier and they've told me a few have said the same thing, that nothing works and its crashes and dumps you back to the homescreen. It began after they pushed the update yesterday. Hoping for an urgent fix!

[RokuJohnB]

Hi @Popeye13 @Alanbov,

Greetings from the Roku Community, and thanks for keeping us posted!

After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

Please let us know if there's anything else we can help you with.

Kind regards,
John

[Popeye13]

Restart your device and then check for updates. Discovery have rolled it back and its now working again!

Seems enough complained to Discovery for them to reverse the update!