Solving playback issues

[EDMar24]

My 40" Hisense Roku TV has started doing this too. It began with Discovery+, but now Paramount+ has started doing the same thing. I'm trying to watch a show when suddenly the screen freezes and the next thing I know I'm looking at the home screen. I pay for those two channels and right now your TV is blocking my viewing of them. I especially depend upon Paramount because of CBS NFL games - issues with my antenna, so streaming them through Paramount clears that up. Almost every prime time TV show that I watch is on Paramount. I'm beginning to regret even buying this TV - I've only had it since April 2024.

Device details

Device type: 40" Hisense Roku TV

Serial number: X00700EUCYHF

Added: Apr 5, 2024

[RokuJechealR]

Hi @EDMar24,

Welcome to the Roku Community!

Thanks for bringing this to our attention about the playback issues you've encountered on your Roku device. We're glad to help.

We recommend starting here to troubleshoot channel issues; follow these steps in order:

• Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel.'
• Next, restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step).
• After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If the issue persists, please refer to the Support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

Additionally, we suggest checking for updates: go to Settings > System > Software Update > Check now.

Let us know if this helps or if you need additional tips to speed things up!

Thanks,
Chel