Solving playback issues

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Leallen66
Newbie

Channels wont load, just goes back to home screen

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None of my channels will load except for "Youtube"

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1 Solution

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RokuElmer-H
Community Moderator
Community Moderator

Re: Channels wont load, just goes back to home screen

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Hi, @Leallen66!

Welcome, and thanks for posting in the Roku Community!

We noticed your recent post about the playback issue on your Roku device. Don't worry, we'll investigate it and isolate the problem. 

Please follow the steps below. ( Restart Device )

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

Note: For a stable internet connection, unplug your WIFI router from the power outlet for at least 15 seconds before use.

For more detailed instructions and additional options to resolve this issue, please refer to our support page here: How to resolve a channel playback issue

Let us know if there are any other concerns you have or start a new thread for different issues. We are always ready to listen and take action.

Best regards,
Elmer

Elmer H.
Roku Community Moderator

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RokuElmer-H
Community Moderator
Community Moderator

Re: Channels wont load, just goes back to home screen

Jump to solution

Hi, @Leallen66!

Welcome, and thanks for posting in the Roku Community!

We noticed your recent post about the playback issue on your Roku device. Don't worry, we'll investigate it and isolate the problem. 

Please follow the steps below. ( Restart Device )

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

Note: For a stable internet connection, unplug your WIFI router from the power outlet for at least 15 seconds before use.

For more detailed instructions and additional options to resolve this issue, please refer to our support page here: How to resolve a channel playback issue

Let us know if there are any other concerns you have or start a new thread for different issues. We are always ready to listen and take action.

Best regards,
Elmer

Elmer H.
Roku Community Moderator
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