Solving playback issues

[Tallytoni]

I am trying to watch both love tv shows and recorded shows and some of them are fine and others are not. For example, one show I’ve been recording and I tried to watch recorded, I can hear background music and applause but I can’t hear the people talking.  In previous recordings of the same series, the audio was fine.

for another show, when watching live, the same thing happens; background sounds but no people talking.  But during this same time, shows on different channels/networks sound fine.

The crazy thing is that the recorded shows behave the same way on any tv on my house. (I use DirectTV streaming service and three tvs use Roku sticks and the other tv is a Smart tv.)

I’ve restarted my Rokus, adjusted the volume settings, etc. and nothing has worked. So is this a DirectTV issue?  I’m so frustrated!

[RokuEmmanuel-D]

Welcome to the Roku Community, @Tallytoni!

It has come to our attention that your Roku device is experiencing an unintended behavior with its audio. We'd like to take a closer look at this. 

Could you please tell us more about the issue you're encountering? 

• When did you first notice this issue?
• What Roku device is affected by this problem?
• Are you experiencing this only with the content inside Direct TV, or have you observed similar behavior across all channels, including Live TV?
• Have you received any recent updates prior to this happening? If so, can you please provide the latest software version of your Roku? (It can be found in Settings > System > About).
• A short video clip of the incident. 

We would appreciate your response with all the details above; it will help us one step closer to resolving the issue. 

Many thanks,
Emman