When trying to play episodes on CBC Gem the circle spins then I get an error 0 show up. Why
@Gordon_8 wrote:
When trying to play episodes on CBC Gem the circle spins then I get an error 0 show up. Why
When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel may fix the problem, so that is the first thing I would try. This is not a cure-all but at least it will assure you have an intact copy of the channel app's current version.
Remove/reinstall procedure:
Notes:
If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.
Why would one television out of three suddenly stop streaming CBC Gem Livestream shows? It says error 0, but I can’t find out what that is.
Hi @KW7,
Thank you for posting here in the Roku Community!
We understand you're having trouble accessing the CBC Gem live-stream show since you are getting an error code 0. We're happy to assist you further. Please try these troubleshooting steps below:
After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.
We hope this helps.
Best regards,
John
@Gordon_8 wrote:
When trying to play episodes on CBC Gem the circle spins then I get an error 0 show up. Why
When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel may fix the problem, so that is the first thing I would try. This is not a cure-all but at least it will assure you have an intact copy of the channel app's current version.
Remove/reinstall procedure:
Notes:
If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.
Removing the CBC Gem channel and re-adding it didn't get rid of the error for me.
I was able to resolve the error by pairing the CBC Gem app on my Roku TV with my CBC Gem email account on my Windows desktop computer. I did so by selecting the social media icons in the top right corner of CBC Gem on my TV when signed out of the channel. It then prompted me with the steps to do the pairing.
I haven't encountered the error since, although I do have to sign in to CBC Gem on my desktop before watching CBC Gem on my Roku TV.
I believe that this Error-0 is due to an authentication issue.
I have this problem on ROKU Model 4210X Is it too old?
Live stream on CBC Gem works on Roku model 3930CA.
I NEVER have both running at the same time.
Here is what CBC Gem support suggested. I did not do the factory Reset and none of the other suggestions worked.
DONE, both systems OS 13
2. Clear your Roku Cache
DONE, no effect
3. Restart Roku
DONE no effect
4. Delete and Reintstall the app
DONE several times, no effect
5. Disable any VPN, Proxy or DSN filter, if you have one of these installed on your network
NONE
If you have tried all the suggestions above and are still experiencing issues, you can try the following:
6. Factory reset your Roku
NOT DONE
Well my workaround stopped working. Not sure why? It was working for a while.
So I tried removing the CBC Gem app and re-adding it. An update was installed as well. Then I tried pairing the app on my TV with 2 different devices but I keep getting the Error-0.
Will try some other things but I hope this issue will be fixed soon. I want to watch the Olympics on my Roku TV!
I tried everything, I did a factory reset and was able to play GEM but only that time, back to the same error message.
Unfortunately that didnt work for me.....so frustrating...come on CBC GEM....figure this out!