Solving playback issues

[TinyBogD]

 I have a 2020 premier. I have a gig internet connection., excellent signal & 65mbps download. Reset device and router as per recommended steps. 
all channels have with in the last 3 weeks started buffering at random times. I monitor my internet connection during the buffering and all of my other devices work fine. Is the Roku starting to die?

[RokuTakashi]

Hi, @TinyBogD 

Thanks for posting in the Roku Community.

We understand the issue you have encountered with your Roku Premier having a buffering issue, and we'd like to take a closer look at this so we can assist you in resolving the issue. Kindly provide the details below:

• When did you first encounter the issue?
• What specific apps/channels are affected by the buffering issue? Also, does it only occur with certain apps or every app that you stream?
• What troubleshooting steps have you attempted so far in an attempt to resolve the issue?

With more information aside from the details we have asked for, we can understand your concern better and we can address the problem at hand.

Best wishes,
Kash

[TinyBogD]

• When did you first encounter the issue?
  3 weeks or so ago
  
  
• What specific apps/channels are affected by the buffering issue? Also, does it only occur with certain apps or every app that you stream?
  Directv, Peacock, Prime Video, Youtube, Disney, Roku Channel, MAX, ESPN, Tubi, Hulu, Angel, and Paramount.
   
• What troubleshooting steps have you attempted so far in an attempt to resolve the issue?
  Reset the WiFi router 2X, reset the Roku 1X, Cleared the apps on the Roku and re-downloaded them.
  Reset the WiFi settings on the Roku. Setup ping to google.com on my laptop left it running for a time and waited for ROKU to let directv to buffer, I did the same for Peacock, Prime Video, Youtube, Disney, ping stayed consistent @ 35 ms. 

Other devices on the network ar working correctly including 1 FireStick,  1 ROKU TV, 1 ROKU Ultra, 3 laptops, 1 pc, 1 smart home hub, and a polk sound bar.

Not a nube by far, make a living at network stuff.

[RokuTakashi]

Thanks for keeping us posted, @TinyBogD 

Since this issue affects most of the channels that you stream, we'd like to suggest resetting your Roku device. Kindly be informed that factory resetting a device will remove all the data on your Roku device, and you would need to re-activate it again. 

Please follow the steps below to perform a factory reset.

From the Settings menu

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Advanced system settings.
5. Select Factory reset.
6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
7. Follow the on-screen instructions.

For more information, you can visit this support article on How to system restart or factory reset your Roku streaming device

Let us know how this works.

Best wishes,
Kash

[makaiguy]

@TinyBogD-

How are you determining your 65 Mbps download speed?  Via a speedtest like Ookla on a computer? 

What do you get on the Roku itself:

• Settings / Network / Check connection
• When the test is complete it returns to the Settings / Network / About page
• What does it list for Internet download speed?

[TinyBogD]

65 was from Roku.

Laptop gets a whole lot higher. 

Speed at the router is over 800 for both up or down. 
Other test sites reflect about the same. 
As I mentioned it is a 1 gig fiber connection. 

[TinyBogD]

Roku reset Completed previously 2X before posting the issue here. 
Still happens anyways.