So I have seen several posts about this issue, and I thought I’d add mine so that it’s made known that this is a common and fairly recent problem with Roku.
I have a Roku Express 4K+. When I turn on my TV, everything displays as normal, sound is good. When I go into an app it displays like normal until I click on an actual video. The video is black, but I can see subtitles, scrubbing, literally everything except the video. At first I thought it was just Hulu, but it’s every app that is supposed to display video.
I have had my Roku Express for 4 or 5 months and this hasn’t been an issue until a few weeks ago. And yes, I have done all of the tricks… I checked to make sure my TV display was on the correct setting, not automatic. I reset my Roku several times. I did that thing where you have to press all the remote buttons to clear the cache. I unplugged my Roku and TV for 15 minutes… I even unplugged them for 24 hours. My Roku OS is up to date. All of my TV cords are working and secure. There was a brief time yesterday where the video worked for about an hour, and now it’s back to this. Could this be a bug in the most recent update?
Obviously I’m very frustrated by this, but I’m also frustrated that there is not a place for users to report bugs like this in the system. If enough people report bugs like this, then they could get noticed and fixed, not forgotten in a stream of discussion posts.
