Solving playback issues

[RokuKariza-D]

@AKLew

Thanks for the reply.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza

[AKLew]

I have not. This appears to be a Roku issue, as others on this community have the same ensuing problem with other TV manufacturers. I will attempt to change the home screen background as others have done. 

[tyger1]

I see a lot of posts regarding black bars on screen .  I have only one wide 6" black bar on the right of my screen, covering 1/4 of the picture.   There is also a large 5" grey circular blob on the screen.  Any help for these

[RokuDanny-R]

@tyger1

Thanks for the post.

Can you please provide a screenshot of the issue you are experiencing so we can better understand what you are seeing?

With more information, we will be able to assist you further.

Thanks,
Danny

[Kenfadams123]

cant post an image!!???

[RokuKariza-D]

Hey @Kenfadams123

We hope you're doing well.

You can post an image by clicking the Insert Photos option and then choosing the file you would like to upload. 

Moreover, could you tell us more about the issue you're experiencing? What are the channels affected?

We'll keep an eye out for your reply.

All the best,
Kariza

[Rico1981]

How do you change the theme to get bars off screen

[Rico1981]

How do I change theme 

[RokuArvyS]

Hi @Rico1981
Welcome to the Roku Community! 
We appreciate your post. Just to clarify that you wanted to change the theme on your Roku device. Let's work on it.

You can browse and change themes from the Settings menu using the following steps:
Press the Home button on your Roku remote.

1. Scroll up or down and select Settings.
2. Select Theme.
3. Select Change theme to browse My Themes and All Themes. If a check mark appears next to a theme, it is already installed on your Roku device.
   Tip: When browsing lists or tile grids, press the Reverse Scan button or Forward Scan button on your Roku remote to jump up or down one page at a time.
4. Highlight a theme and press the OK button on your remote to open the description and details.
5. If the theme is installed, you can select Set as theme to switch to that theme.
6. If the theme is not installed, you can see a preview by selecting View screenshots.
7. To install a new theme, select Add channel.
   Note: If you have a Roku account PIN, you will be required to enter it. If you do not have a PIN and wish to keep other members of your household from adding themes, learn how to create a PIN for your Roku account.

After the new theme is downloaded and installed, you can select Set as theme to switch to that theme.
Let us know what you find out.
Best regards,
Arvy