Solving playback issues

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C-Dawg
Reel Rookie

I have to unplug/plugin Roku Ultra to get it to work then video picture is blown up

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Several times a day I receive a black screen that says no power or input.  If I click on the home button on the Ruko Ultra remote and it goes to the home screen and allows me to choose what to watch, but when the video appears on screen it is zoom way in and only shows a quarter of the actual picture extremely large.  I have changed out cables, did a factory reset, changed HDMI port I was using on tv, and still have the same issue.  Help please, it's extremely frustrating to go through this process every time.  

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renojim
Community Streaming Expert

Re: I have to unplug/plugin Roku Ultra to get it to work then video picture is blown up

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Try disabling "power saving" under Settings->System->Power. 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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renojim
Community Streaming Expert

Re: I have to unplug/plugin Roku Ultra to get it to work then video picture is blown up

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Try disabling "power saving" under Settings->System->Power. 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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makaiguy
Community Streaming Expert

Re: I have to unplug/plugin Roku Ultra to get it to work then video picture is blown up

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If @renojim's suggestion doesn't fix it, try going into the Roku's Settings > Display type option and setting it to your TV's actual resolution instead of the default "Auto detect".

When you change the Display type to a new setting it runs you through several screens:

  • A screen where you can choose from the available options on that device.
  • A screen where it analyzes your choice to be sure your tv supports it, then gives the option of trying that choice if you wish.
  • A screen with a countdown timer and two choices:
        Yes, screen looks good
        No, I will choose a different setting
    The "No" option is highlighted by default. To keep the screen resolution you're currently trying, you need to arrow up to the "Yes" option and click on it before the timer runs out.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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C-Dawg
Reel Rookie

Re: I have to unplug/plugin Roku Ultra to get it to work then video picture is blown up

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renojim your suggestion seemed to do the trick!  Thank you very much!

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C-Dawg
Reel Rookie

Re: I have to unplug/plugin Roku Ultra to get it to work then video picture is blown up

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Thank you makaiguy, the other poster's suggestion seemed to take care of it.  I do appreciate your suggestion.

 

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Re: I have to unplug/plugin Roku Ultra to get it to work then video picture is blown up

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If you sign up for a subscription and reset your cameras it will play videos again

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