Solving playback issues

[RunningFree]

My Roku is automatically switching between headphones and speaker even though I do not have headphones nor have I ever had headphones. It will not switch back to speaker unless I unplug the Roku I'll get back in and then it's still only works for about 20 seconds. I contacted customer service online and they had me do about five different items including reset, unplug and replug, rehook up to my wireless turn my TV on and off. Still the sound switches on and off whenever it wants to only on the Roku. The TV works fine and my apps just on the TV without the Roku work fine without any sound problems. I think Roku should replace these multiple defect Roku Ultras but all I do is hear them saying I'm sorry you have that problem but not offering to replace them. I spent over an hour and a half on the phone two different times with tech support and all I did is read then a list of things to do which was always the same thing. They seem very unable to understand me when I told them all of the things that I'd already done, they just kept telling me from step one and had me run through all of them again. I was a very big fan of Roku until this moment. Unfortunately I have two other Ultras and lesser fancy Roku besides this one I'm having trouble with.steve

[RokuTakashi]

Hi, @RunningFree 

Greetings, and welcome to the Roku Community.

Thank you for informing us about the issue you have encountered with the Audio playback on your Roku device. We'd like to gather more details regarding the issue you have encountered so our team can assist. Kindly provide the details below:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• A photo or video clip referring to the issue,

We hope for your response in this matter, along with the requested details, so our team can investigate further.

Best wishes,
Kash