Solving playback issues

[FJ-Cruiser]

My issue appears to be similar to several other previous audio issues with Roku Ultra (Re: Major audio issues with roku ultra - 3/2023).  I have owned the Roku Ultra for several years and it has worked very well until a month ago.  Roku Ultra looses audio randomly on different streaming apps and the audio did not return. 

I've read through all the help files and the suggestions offered in the Roku community and nothing works.  I have to restart the Roku Ultra device in order for it to work properly again but that only lasts for a short period of time, less than one viewing session.  I'm tired of it! 

If Roku does not have a fix for this by now there isn't one.  I will wait a few days to see if there is a reply from Roku. If not, I'm going to buy Apple TV 4K.  

[RokuEmmanuel-D]

Hey there, @FJ-Cruiser.

Thanks for reaching out, we're glad you're here!

We understand that your Roku Ultra is experiencing san audio dropouts and we'd like to be able to help.

To help us investigate further, could you tell us more about it?

• Did this happen after the latest Roku update? If it did, could you share what version of the software your Roku device is running?
• Are all of the apps affected, or only some apps? If some apps, could you please specify those apps? 

While you're at it, give a high-speed HDMI cable a shot and see if it makes a difference. If that doesn't do the trick, try hooking the Roku Ultra up to another TV and see if the problem still happens.

Let us know what you find out!

Roku Community Team