Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Reel Rookie

Atmos & 4k stopped working on Express 4k 3920


Its been working and now all of a sudden it’s stopped.

My system is fine. I can plug in my other Roku and XBOX Series X and stream the same exact 4k Atmos Netflix/HBO content w/o a problem.

I did a restart. Updates are fine.
Audio Mode is set to Auto
Streaming Audio Format is Auto
Digital Output Format is Auto

0 Kudos
Community Streaming Expert

Re: Atmos & 4k stopped working on Express 4k 3920

Do you have any of the "Volume modes" enabled?  While playing a video press the * button to check.

Not that it matters, but the 3920 was a "Premiere" model, not an "Express" model.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reel Rookie

Re: Atmos & 4k stopped working on Express 4k 3920

I did a factory reset and it fixed it. 

0 Kudos