Solving playback issues

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TigerPhins
Reel Rookie

Atmos & 4k stopped working on Express 4k 3920

 


Its been working and now all of a sudden it’s stopped.

My system is fine. I can plug in my other Roku and XBOX Series X and stream the same exact 4k Atmos Netflix/HBO content w/o a problem.

I did a restart. Updates are fine.
Audio Mode is set to Auto
Streaming Audio Format is Auto
Digital Output Format is Auto

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2 REPLIES 2
renojim
Community Streaming Expert

Re: Atmos & 4k stopped working on Express 4k 3920

Do you have any of the "Volume modes" enabled?  While playing a video press the * button to check.

Not that it matters, but the 3920 was a "Premiere" model, not an "Express" model.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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TigerPhins
Reel Rookie

Re: Atmos & 4k stopped working on Express 4k 3920

I did a factory reset and it fixed it. 

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