Solving playback issues

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martacarl
Newbie

Anyone have trouble with sound?

Specifically on TV series the voices are very deep and somewhat distorted (mainly watch Amazon Prime). Doesn't seem to happen when I watch from an external usb. Anyone else?

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RokuArjiemar
Community Moderator
Community Moderator

Re: Anyone have trouble with sound?

Hi @martacarl,
Thanks for reaching out to the Roku Community!

Movies and television shows can have a wide range of sounds, but using the volume modes on your compatible Roku streaming device lets you enjoy a more even listening experience. Switch to automatic volume leveling to hear more consistent audio levels across various types of entertainment, making it less jarring when a commercial comes on or while switching channels.

Adjust volume modes during playback
When streaming a movie, TV show, music, or Bluetooth audio, or when watching content from an external device connected to your Roku TV and wireless speakers (e.g., Blu-rayTM player, cable set-top box, game console), you can enable Automatic Volume Leveling or Night Mode from the Options menu as described below.

  1. To begin streaming content or to adjust audio settings for a device connected to your Roku TV and wireless speakers, switch the active input to the external device.
    • Note: If you have a Roku Streambar or Roku Smart Soundbar and you are watching content from an external device connected to your TV, you cannot adjust audio settings during playback. You can, however, adjust audio settings from the settings menu using the instructions in the next section.
  2. Press Star on your Roku remote.
  3. Select sound settings.
    • Note: On some Roku devices, this step is not necessary. If you do not see this selection, skip to step 4.
  4. Use the directional pad to switch the volume mode to the desired setting. The directional pad is plus-shaped and is in the center of your Roku remote.

    • Off: Volume modes are inactive, and content volume is unmodified.
    • Leveling: Enables consistent volume across different types of entertainment, so you do not have to change the volume every time you switch channels or a commercial comes on.
    • Night: The volume of soft sounds like whispering is increased while the volume of loud sounds like explosions is decreased, making it easier to hear your show at night without disturbing others.
  • Note: On some streaming channels, Star is assigned a different function, meaning it will not open the Options menu as described above. In these cases, you must launch a different channel, such as the Roku Channel, and follow the steps above. Once the volume mode is switched, the setting will remain when you return to the original channel.

Please keep us posted on what you find out and will be more than happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

Arjiemar
Roku Community Moderator
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Re: Anyone have trouble with sound?

@martacarl 

I have something similar on my 4670RW Roku Ultra Roku.  In the past few weeks, while mostly watching YouTube, the video is paused for some legit reason by me. With the remote.  At random times when I go to unpause, the voices/audio sound accelerated like a chipmunk.

At first, I would just back out and reboot the Roku from the main menu, then go back into YouTube and it would be fine for a while. Then it would happen again. And I have to get out reboot etc etc. This is very frustrating. So I was digging on this today and found another thread in the community talking about this and they mentioned going into Settings -->Audio --> Menu Volume, and setting this to off. Mine was set to medium. All this does is prevent the navigation, clicks and button presses from making noise in the menus. This immediately help me. I didn't have to reboot this time, I just set this to off and went back to YouTube and it immediately set the volume and speed back to normal. This also got me to thinking though, recently my LG C1 connected to my LG SP9YA Atmos sound bar had been receiving a couple of updates recently. I think it had changed some of the audio settings I had set directly on the TV when communicating through the arc channel HDMI port to the sound bar. I went in and defaulted some of the settings on the TV audio section. We'll see if this lasts or if it's just going to happen again after a couple of days.

I to a Roku update because the Roku had updated several weeks before this started, but the TV had updated after the Roku last updated. So I'm more suspicious of the changes on the TV at this point.

Of course, it's also possible that the Roku is having trouble going back and forth between stereo, Dolby DTS, etc. You can't count that out. But nobody's exactly sure what's going on with this to know the true root cause at this time. Good luck. I hope some of this helps you.

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renojim
Community Streaming Expert

Re: Anyone have trouble with sound?

@Wio_Steelhor, @martacarl is a spambot.  They don't reply once they've spammed the forum with their signature links.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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