Solving playback issues

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JTro
Newbie

Angel Studios app not working

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I've uploaded it directly to my Samsung Smart TV and it doesn't work on that either.  Stop, go, stop go, it's terrible!!

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Angel Studios app not working

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Hi, @JTro.

Welcome, and thanks for posting here in the Roku Community!

We understand that you're having trouble streaming the Angel Studios channel. We're here to help you resolve this and provide your assistance. 

Is the issue isolated only to this channel? If so, try the troubleshooting steps below to see if it resolves the problem.

  1. Remove the channel: Highlight the channel tile on your home screen and press Star. 
     
    * to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Go to Settings > System > Power (Skip power if you don't see this option), then proceed to System restart
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Check out this support article for more details on troubleshooting channel playback issues. 

Let us know if you need further help. We're always ready to assist.

All the best,
Emman

Emmanuel-D.
Roku Community Moderator

View solution in original post

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Angel Studios app not working

Jump to solution

Hi, @JTro.

Welcome, and thanks for posting here in the Roku Community!

We understand that you're having trouble streaming the Angel Studios channel. We're here to help you resolve this and provide your assistance. 

Is the issue isolated only to this channel? If so, try the troubleshooting steps below to see if it resolves the problem.

  1. Remove the channel: Highlight the channel tile on your home screen and press Star. 
     
    * to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Go to Settings > System > Power (Skip power if you don't see this option), then proceed to System restart
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Check out this support article for more details on troubleshooting channel playback issues. 

Let us know if you need further help. We're always ready to assist.

All the best,
Emman

Emmanuel-D.
Roku Community Moderator
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