Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Reel Rookie

Amazon movie won't stream

Every time I start the movie, after the first 15 seconds, it jumps back to the home screen.

0 Kudos
Community Moderator
Community Moderator

Re: Amazon movie won't stream

Hi @janetw,

Greetings from the Roku Community!
We understand you're having a problem with the Amazon prime video channel. We're happy to assist you. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

If the problem still continues, please let us know.

All the best,


Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.