Solving playback issues

[dhurley74]

Every show on the Roku channel is showing just a blank screen. I'm using a basic Roku player connected to my TV with an HDMI cable and the player is plugged directly into the outlet. All other channels seem to be working with no problems. It is just the Roku Channel that is showing a blank screen on every show selected.

[RokuJohnB]

Hi @dhurley74,

Greetings from the Roku Community!

We understand your problem with the Roku channel, which showed a black screen. We're happy to help. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting "check for updates."

If the problem still persists, please check out this support article here on issues playing shows and movies on your Roku device.

Hope you'll find this info useful. Please keep us posted on what you find out.

Best,
The Roku Community Team