Solving playback issues

[MarkR1]

Using and watching Roku Channel for over a year, the other day I went to watch a Roku show, It's says it's loading and then reverts back to the main screen of the show I was trying to watch.  I have 3 different Roku Ultras in my home and all three are now doing the same thing.  I have reset my Router, Modem, Removed the Roku Channel, reset my Roku and reinstalled Roku Channel, numerous times, nothing helps.

[RokuKariza-D]

Hi @MarkR1

Thanks for reaching out here in the Community!

We believe that this issue should be resolved. Please try accessing The Roku Channel again on your 3 Roku Ultras then let us know if you're still experiencing the issue.

Keep us updated.

All the best,
Kariza

[MarkR1]

it's not fixed, still doing the same thing.  Try to play a show and it starts to load then reverts back to the original screen.

[RokuKariza-D]

@MarkR1 

Thanks for the reply.

Please provide us with the following information for further investigation:

1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
4. Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza