Welcome to the Roku Community!
We're here to help. I'm sorry to hear that you're encountering an issue and haven't been able to get further information. To help us identify the issue and provide you with the best possible assistance, could you please provide a little bit more detail? For example, what task or objective you are attempting to accomplish?? have you received any error messages? Can you please specify the issue you are experiencing?
Any additional information would be greatly appreciated.