Smart home app

[loopyc]

So that’s it, that’s the extent of support in this matter?

[RokuRiamie-D]

Hi @loopyc,

Thank you for the update!

We appreciate the detailed information you have provided regarding your issue with the Roku Smart Home app access and would like to take a closer look into the issue.

Please ensure that your Roku Smart Home app is running the latest version. We also suggest that you try downloading the Roku Smart Home app to another mobile device, logging in with the same Roku account credentials, and see if the same issue occurs.

If the issue persists, we recommend you provide us with the following details below:

• Roku Smart Home app version
• Make, model, and OS/iOS version of your mobile device
• When did the issue occur?

Providing these details will help us to further investigate the issue. Thank you for your cooperation and understanding.

Regards,
Riamie

[loopyc]

I don’t know what version of app it was when problem started several days ago, but since re-installing and updating anew from App Store, it’s 3.1.1.

iPad Pro 4th Gen (12.9)

IOS 17.5.1 (I am currently not updating to newer IOS because of general known app compatibility issues, but both ‘Smart Home’ and this IOS had been working/compatible for over a year of daily usage)

This issue occurred a couple of days ago, with no kind of system or usage changes…one minute it was working, the next it stopped updating camera feed requiring restarting app and have been locked out since.

Has Roku made a change to your servers regarding AOL email addresses (my main email is an AOL account due to various software licenses tied to that address). The AOL account is what I have used with Smart Home app since day one of installing, never had an issue (and still don’t when using web browser to sign-in).

I have no other mobile devices to try, as I live in a rural area and there is no mobile coverage here.

[loopyc]

I don’t know what version of app it was when problem started several days ago, but since re-installing and updating anew from App Store, it’s 3.1.1.

iPad Pro 4th Gen (12.9)

IOS 17.5.1 (I am currently not updating to newer IOS because of general known app compatibility issues, but both ‘Smart Home’ and this IOS had been working/compatible for over a year of daily usage)

This issue occurred a couple of days ago, with no kind of system or usage changes…one minute it was working, the next it stopped updating camera feed requiring restarting app and have been locked out since.

Has Roku made a change to your servers regarding AOL email addresses (my main email is an AOL account due to various software licenses tied to that address). The AOL account is what I have used with Smart Home app since day one of installing, never had an issue (and still don’t when using web browser to sign-in).

I have no other mobile devices to try, as I live in a rural area and there is no mobile coverage here.

[loopyc]

ok, I keep replying/providing my info requested, and your forum keeps deleting my reply??

[loopyc]

I don’t know what version of app it was when problem started several days ago, but since re-installing and updating anew from App Store, it’s 3.1.1.

iPad Pro 4th Gen (12.9)

IOS 17.5.1 (I am currently not updating to newer IOS because of general known app compatibility issues, but both ‘Smart Home’ and this IOS had been working/compatible for over a year of daily usage)

This issue occurred a couple of days ago, with no kind of system or usage changes…one minute it was working, the next it stopped updating camera feed requiring restarting app and have been locked out since.

Has Roku made a change to your servers regarding AOL email addresses (my main email is an AOL account due to various software licenses tied to that address). The AOL account is what I have used with Smart Home app since day one of installing, never had an issue (and still don’t when using web browser to sign-in).

I have no other mobile devices to try, as I live in a rural area and there is no mobile coverage here.

[loopyc]

I have now provided my info four times, had forum report ‘success’ in posting, and then found my reply gone!
How many Roku related/created issues do you want me to deal with at one time?

[loopyc]

iPad Pro 4th Gen (12.9)

IOS 17.5.1

App v3.1.1

Aol e-mail

[loopyc]

your forum keeps marking even the simplest expression of the versions of device and app you requested as ‘Spam’!!!

Why ask me for my specifications, if your forum is not going to accept them??

[loopyc]

Screen shot of rejected reply