Smart home app

[bethpearce2014]

Smart home app was working fine yesterday on my phone. Nothing has changed except I rebooted my phone. Now it will not load at all goes back to home screen when you click on it. Android phone. App was installed yesterday and updated when it downloaded. Worked less than 12 hrs. 

[renojim]

Have you tried removing the app and reinstalling it?

[Topcane1969]

Yes, I've been on with support seven times. Uninstalled the app, changed password, restarted the phone and nothing works. Have been told three times that the engineering department is going to contact me, but never have. My subscription is paid through June 2023. What is the point of having the cameras and subscription if they can't be monitored. This is seeming to be a legal issue at the moment.

[RokuJanadeeK]

Hi @Topcane1969,

Thanks for sharing the experience you've had with this concern. We apologize for the inconvenience.

Would you mind trying to connect your device to an alternative network, such as a mobile hotspot, and see if there will be a difference?

If the issue persists, please let us know so we can continue assisting.

Regards,
Janadee