Smart home app

[Boilerjay80]

This is a new problem that just popped up on the IOS app. If I lose signal the app asks me to install a new device. When I cancel the installation the Home Screen device list is shuffled randomly. I then I have edit the Home Screen to get the devices back in the order I want. This happens several times a day. How do I fix this?

[RokuRiamie-D]

Hey @Boilerjay80,

Thanks for sharing your concern!

We suggest you try uninstalling and then reinstalling the Roku Smart Home app and checking that it's up to date.

If the issue continues, let us know.

Roku Community Team

[Boilerjay80]

I uninstalled and reinstalled. The issue persists. It seems to occur when my phone is in an area of no signal. 

[RokuRiamie-D]

Hi @Boilerjay80,

Please note that when using the Roku Smart Home app to monitor or access your cameras, it is essential to have a strong internet connection, as this will impact the app's performance.

Thanks.

Roku Community Team