Smart home app

[Eslaight]

I got the smart home security system, the app won't connect to the monitoring hub. It won't even try. It shows a loading symbol for about half a second, then nothing. I've restarted the device, plugged directly into the modem, cleared the cache on the app, uninstalled and reinstalled the app, reset my wifi. Etc. it still does the same thing every single time. 

If anyone has a solution I would love to know, I'm about ready to just return it. 

[RokuTakashi · Accepted solution]

Hi, @Eslaight 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you've experienced with your Roku Smart Home device not connecting to the Smart Home app, and we're here to assist. For this issue, we recommend following the instructions below to resolve the issue:

Restart your home monitoring system

Use the following steps to restart your Roku Monitoring Hub or Roku Home Monitoring Accessories.

Roku Monitoring Hub: Hold the Reset button, located on the back of the hub, for 8 seconds and then release the button.

Roku Home Monitoring Accessories: Remove the batteries from the home monitoring accessory and then reinsert the batteries.

For more information, you can visit this support article on Why is my Roku Smart Home device not connecting to the app during setup?

We hope you find this information useful, and feel free to reach out to us if you have further concerns or inquries.

Best wishes,
Kash