I purchased this particular camera because it was advertised as not needing a subscription for basic notifications. Like everyone else, the system worked perfect for the first week (a little too perfect, but that's not a complaint). Once that free trial expired, crickets. I never got another notification again. I chatted with support twice, repeating the exact same steps and being told that my 2-week old camera may have been faulty. There are countless threads saying the exact same thing - the notifications worked during the free trial and stopped working when it ended. The last guy I chatted with, after all of the explanation and troubleshooting, asked me if I wanted to sign up for a paid subscription, since that was the only way it worked. if that was not a slap to the face, I don't know what it. I get that the camera was only like $25 at Walmart, but there needs to be a class action suit for false advertising. I've read horror stories of peoples homes being robbed, and nothing was captured/recorded and no notifications were sent. My apartment is being sold, so the landlord and realtor are constantly in and out of my apartment while I am at work. I also have severe anxiety, so trying to work while also trying to watch my camera feed live for an 8 hour shift is not how I planned to use this camera. I see that Roku "bots" post the same generic troubleshooting steps on these threads, but we all can't possibly have faulty brand new cameras. This needs fixed asap.
Hi @msagnew2004,
Greetings from the Roku Community, and thanks for reporting this issue directly to us!
We understand you are having a problem with the Roku indoor camera since it will not give you a notification. We're happy to assist you further. Please follow the steps below to see if it fixes the issue.
If these steps won't fix the issue, Factory reset the Roku Indoor Camera SE and Set it up.
We would recommend trying to see if that resolves your issue. Please keep us posted.
Best regards,
John
Hi @msagnew2004,
Greetings from the Roku Community, and thanks for reporting this issue directly to us!
We understand you are having a problem with the Roku indoor camera since it will not give you a notification. We're happy to assist you further. Please follow the steps below to see if it fixes the issue.
If these steps won't fix the issue, Factory reset the Roku Indoor Camera SE and Set it up.
We would recommend trying to see if that resolves your issue. Please keep us posted.
Best regards,
John
I was getting notifications during the free trial but now that the free trial ended, I am not getting notifications when someone is walking around my house and the camera is armed. I am told by Roku that one does not need to subscribe to get notifications; they just won't have the events recorded.
Has anyone experienced the same issue? Any insight?
Thanks!
Hi @SteveS97,
Welcome to the Roku Community, and thanks for keeping us posted!
We'd love to assist you further with this issue that you had with the Roku indoor camera since it will not give you a notification. Please try the troubleshooting steps above.
If the problem still persists, keep us posted.
Regards,
John
Mine is doing the same thing! I can't get notifications. Haven't had them for over a week now. VERY frustrating.
Yea another run around that never works I’ve had nothing but problems with these cameras it’s always something! terrible product and company never detect sd card Notification not working etc
How do you update the camera firmware?