Smart home app

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Setup issues first time user

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I am so lost. I spent all weekend trying to setup all these cameras, devices, and hub. Now I see it might be because I have an android is why I can't login. Does this happen often with roku? Are other brands more stable? I also saw somewhere that they said it was fixed but I can't get past the login screen myself. I also think I had a free trial for home monitoring that will be expired before I get to try it. Is there a direct number I can call during business hours to find out if I need to return all this stuff or if this is a truly uncommon glitch or whatever is going on.

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RokuJohnB
Community Moderator
Community Moderator

Re: Setup issues first time user

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Hi @marshall1507,

Greetings from the Roku Community!

We will be more than happy to assist you further with this issue. Please try to update the Roku smart home app and see if that will fix the issue.

Thanks,                                                                                                                                                  John

John
Roku Community Moderator

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RokuJohnB
Community Moderator
Community Moderator

Re: Setup issues first time user

Jump to solution

Hi @marshall1507,

Greetings from the Roku Community!

We will be more than happy to assist you further with this issue. Please try to update the Roku smart home app and see if that will fix the issue.

Thanks,                                                                                                                                                  John

John
Roku Community Moderator
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