Smart home app

[Krista52]

I have done all these things and it’s still doing the same thing. 

[RokuRiamie-D]

Hi @Krista52,

Thank you for the response!

We're reaching out to follow up on the issue you've been experiencing with your Roku TV, specifically the freezing that occurs while streaming live footage from the Roku Camera. Could you please let us know if you're still encountering this problem?

We look forward to your response.

Regards,
Riamie

[Krista52]

It’s still happening 

[RokuRiamie-D]

Hi @Krista52,

Thank you for the update!

We really appreciate your cooperation as we work on this issue. Rest assured we have forwarded your information to our Roku appropriate team for review. If there’s anything else you’d like to address, please don’t hesitate to let us know. We’re here to help!

Regards,
Riamie

[RokuRiamie-D]

Hi @Jp1023,

Thank you for your first on Roku Community!

We understand that you are also having an issue with the Roku Camera app on Roku TV. We're here to assist you with this concern.

We would like to examine this issue more closely, could you please share with us the following details:

• What are the troubleshooting steps you have attempted to try to resolve it?
• What is the brand of your Roku TV and its OS version.
• When did you start to notice the issue? 
• Have you received the recent software update prior to this issue?

We look forward to your response.

Regards,
Riamie

[Cyberghost36]

I have an Indoor SE camera in my house. I use the app religiously and everything is working good through the Roku Smart home on my cellphone. I had it playing through two TV and it works fine on 1/2. 

I have a specific TV in my house, in which is also a Roku TV, that will not livestream the camera.

It used to work, but suddenly it stopped. You open the camera, and it’s already immediately frozen. Everything else works except this one TV. 

I have reset everything, deleted the camera and readded it, I have reset the camera, etc. 

Please help! 

[RokuRiamie-D]

Hi @Cyberghost36,

Welcome to the Roku Community!

We're here to assist you with your concern about the Roku Camera app on your Roku TV that freezes when viewing the live stream.

We have coordinated this already with our Roku-appropriate for review. For us to look closely into the issue we would like to have the following details below:

• Roku TV model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (Highlight the Roku camera app and press the Start button (*))
• Roku Camera model

Thank you for your understanding. We look forward to your response.

Regards,
Riamie