Smart home app

[Krista52]

I have done all these things and it’s still doing the same thing. 

[RokuRiamie-D]

Hi @Krista52,

Thank you for the response!

We're reaching out to follow up on the issue you've been experiencing with your Roku TV, specifically the freezing that occurs while streaming live footage from the Roku Camera. Could you please let us know if you're still encountering this problem?

We look forward to your response.

Regards,
Riamie

[Krista52]

It’s still happening 

[RokuRiamie-D]

Hi @Krista52,

Thank you for the update!

We really appreciate your cooperation as we work on this issue. Rest assured we have forwarded your information to our Roku appropriate team for review. If there’s anything else you’d like to address, please don’t hesitate to let us know. We’re here to help!

Regards,
Riamie

[RokuRiamie-D]

Hi @Jp1023,

Thank you for your first on Roku Community!

We understand that you are also having an issue with the Roku Camera app on Roku TV. We're here to assist you with this concern.

We would like to examine this issue more closely, could you please share with us the following details:

• What are the troubleshooting steps you have attempted to try to resolve it?
• What is the brand of your Roku TV and its OS version.
• When did you start to notice the issue? 
• Have you received the recent software update prior to this issue?

We look forward to your response.

Regards,
Riamie