Smart home app

[ElPablo]

My outdoor cameras are not recording any video. They take an image, but there's no video playback ability. The SD card is recording the videos, but the app is not allowing me to view them.

I do not have a subscription, nor was I told I had to have a subscription to watch videos.

I formatted the SD card, I tried resetting the camera, and I'm a little out of options and ideas.

[RokuDanny-R]

@ElPablo

Thanks for the inquiry.

Please be aware that you must purchase a Roku Smart Home subscription to view event video recordings saved to the cloud.

For more details information about how to view event video recordings, visit our Support page here: View recordings on your camera or doorbell

Thanks,
Danny

[ElPablo]

I said they have sd cards. So you are saying that even with an sd card, i cannot watch video replay in the app?? NOWHERE is this stated on Roku's site or packaging. 

So to be clear, people have to have a subscription to watch video playback from the SD cards in the cameras?

[RokuDanny-R · Accepted solution]

@ElPablo

Thanks for the post.

If you want to watch a video playback from a SD in the camera, you can watch the video by removing the SD card from the camera and connecting the SD card to a computer.

If you are trying to view video playback through the Roku Smart Home mobile app, you must purchase a Roku Smart Home subscription to view event video recordings, regardless if you have a SD card or not.

Thanks,
Danny

[ElPablo]

WOW, that was not outlined anywhere. Had I known, I'd have NOT bought the cameras. I specifically got them to be able to see them in the app. Sadly, I wasted my money, but I learned a lesson. 

I guess I will not be recommending Roku cameras to others. 

[c0debr8ker]

Yes , I also purchased these cameras to watch video from the app. No one wants to spend time moving Driving in heavy traffic cards back and forth to computers. 
also no one is looking for someone else online to try and charge them another monthly bill to use there products. 
I will be returning this junk today.

highly disappointed in Roku and the greed that runs rampant online!

[starrwill59]

Contact support because I get a subscription now and I'm also seeing videos now so it does work you just have to figure it out

[ElPablo]

As I stated in my previous post, I do not have a subscription and do not want one. If I put a MicroSD card in the camera I should be able to watch videos no matter what. I shouldn't require a video subscription to watch videos that are saved on a disc inside the camera.