Smart home app

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sa12
Newbie

Outdoor wireless camera won't activate

Went through all steps in instructions blue light flashing but camera won't come online. Says updating failed,

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1 REPLY 1
RokuJohnB
Community Moderator
Community Moderator

Re: Outdoor wireless camera won't activate

Hi @sa12,
Thanks for posting in the Roku Community!

We understand the you're having a problem in updating your Roku camera. I'd love to help you with that. Please follow these steps: 

  1. Restart your modem and router on your wireless network.
  2. Try again to update your Roku camera through your Smart Home app.

If the suggested troubleshooting steps didn't work, could we ask for more information to further assist you:

  • How far are your modem and router from your Roku camera?
  • What is the error message you can see  if it is not allowing you to update the software or firmware of the Roku camera?
  • Does your wireless network connection use 2.4 GHz?

Please keep us posted what you find out and we will be able to assist you further.
Best regards, 
John

John
Roku Community Moderator
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