Smart home app

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Unicorntails101
Reel Rookie

Error something went wrong

My smart home app logged  me now when I click login with email I get error message something went wrong try again later. It's been 4 hours now. Checked play store app is up to date. But I can see camera on tablet and TV just not phone 

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4 REPLIES 4
RokuJohnB
Community Moderator
Community Moderator

Re: Error something went wrong

Hi @Unicorntails101,

Greetings from the Roku Community, and thanks for the additional information!

We understand you are having a problem with the Roku smart home app since you are unable to log in. We're happy to assist. Please try to remove the app and add it back again.

If the problem still persists, kindly provide the following information below:

  • May we know what is the make and model of your phone?
  • The firmware version of the Roku Smart Home app
  • Could you provide us with a photo or screenshot of the error message that you are seeing?
  • Can you please provide us with the Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)?

We look forward to hearing from you soon.

Thanks,
John

John
Roku Community Moderator
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Unicorntails101
Reel Rookie

Re: Error something went wrong

1. S22+

2. 3.0.0.281 roku smart app

3. Screenshot attached of error

Un-installed twice and still same issue

 

RokuJohnB
Community Moderator
Community Moderator

Re: Error something went wrong

Thank you for keeping us posted, @Unicorntails101!

We would like to gather more information about this issue you had with the Roku smart home app. Could you provide us with the Roku Smart Home device model and Mac Address? (Smart Home mobile app, > SettingsDevice info)

We'll wait for your response.

Thanks,
John

John
Roku Community Moderator
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Unicorntails101
Reel Rookie

Re: Error something went wrong

1000008799.jpg

 Don't have a mac

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