Smart home app

[blossom]

how to I use a hotspot to update it

[RokuJohnB · Accepted solution]

Hi @blossom,

Greetings from the Roku Community!

Thanks for reaching out about this. I assume you're trying to perform a firmware update or correct If I'm wrong. Yes, you can use a mobile hotspot to proceed but for reconnecting the device, a mobile hotspot will not work.

We would also recommend checking for additional troubleshooting provided by our support page here on why is my Roku Smart Home device not connecting to the app during setup.

We hope this covers the issue, and let us know if there's anything else we can be of assistance with.

Thanks,
John

[errolmcinnes]

You keep telling people to try to reconnect. Tell them the truth. You sent updates that bricked all roku devices more than six months old. The update bricked two roku tvs and 3 roku express players. I now have to replace them all and obviously not with roku devices.