Smart home app

[Sailorsweethart]

When is the problem going to be fixed with not being able to log into the smart home app since late Friday? Have you been hacked therefore have we been hacked? With all the problems roku has been having, I'm about to cancel my subscription and buy cameras from another brand. At least email your users if theres a problem.

[renojim]

If you don't have the Roku mobile app, install it and see if you can log into your Roku account on it.  If you have it already, but it's signed into a different Roku account, try signing into the same account as you're using for your "smart" 🙄 home devices.  For me, once I signed into the mobile app with the same Roku account that my "smart" devices are linked to I was able to sign in on the smart home app without even needing to enter a password.

Roku Mobile App - Free for iOS® or Android™ | Roku

[Amanda87]

No I haven't not been hacked 

[Kassee38 · Accepted solution]

If you download the regular ruku app and sign in then go to the smart home app it will let you view the camera feed. From what I can tell it won't record but at least I can see my feed now. 

[auto5120]

No still not working 😡

[KitKat69]

I'm about to do the same thing and demand a refund.

[Gtrobridge]

What's the Eta on this issue getting resolved?  Also, it doesn't just affect android users, iPhone users are experiencing the same issue.  The error says Username or Password doesn't match our records, I have reset the password, I've deleted the cache and data with the same issues. 

[Dianahen]

No it does not!!  I have not been able to log into my account but I also had Roku smart home app installed on another cell phone that appears to still have all my info there but you are not able to look at live feed any feed!!  I think answering the question about being HACKED is important security and saftey is all our concerns and  should be ROKU's and here is another thing. I Purchased Roku for my Sister and she is not having any issues so why are some of us.  Our BIGGEST concerns are these camera's are used for security how secure do we feel not.   

1. To all other users if you have recommendations on other suggestions for good quality camera's please list is this post.  
2. Or directly email me at diana3682@comcast.net

    3. Where is our refund for being down at least AT&T recognizes when they have a failure happen to at             least credit their customers.   what are you all doing?

[Dianahen]

I honestly thought that ROKU was so much more than what it is currently demonstrating in a name brand. I had high regards for the Roku name until this incident and such lack of communication with their customers so very sad.  

[Carrots]

Not solved. The "Roku App" workaround does work and get you going on your phone. But other implementations of the Smart App remain buggy and won't recognize your email / password pair.