Smart home app

[Liuvys]

Hello, I downloaded the home smart app to connect it with my outdoor camera. I have a subscription but in the app after the 14 day trial it no longer saves the videos and I have a paid subscription, so the app shows me an error code 01

[RokuJohnB · Accepted solution]

Hi @Liuvys,

Greetings from the Roku Community, and thanks for raising this concern directly to us!

We understand that, despite having a subscription, your Roku outdoor camera is not saving the recordings from the Roku smart home app, which is causing you problems. We're happy to help. To make sure that the Smart Home records the pictures and videos, you need to ensure that you have allowed the storage and other important aspects under the app permission so that the Roku Smart Home app is able to have full access and record the videos and images.

You may also want to check out this support article here on how to fix a video recording or scheduling issue on your Roku Smart Home camera or video doorbell.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Regards,
John