Greetings from the Roku Community, @debra26!
We want to further investigate this issue that you had. Can you please provide the following information below?
- What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
- Are you getting any error messages or codes?
- Could you elaborate more about your concern?
- What troubleshooting steps have you taken so far?
With detailed information, we will be able to assist you further.
Thanks,
John
John
Roku Community Moderator