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3885
Reel Rookie

connecting with Roku online

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Hi there.  It's been quite a while, and two moves since I have tried to use my RoKU.  So my question is it seems my email & password have been eliminated, or my account closed due to non use.  How do I sign in now considering the above information?  Thanks

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renojim
Community Streaming Expert

Re: connecting with Roku online

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I don't think Roku accounts ever get eliminated.  I just signed into an account that hasn't been used in probably 10 years or more.  Assuming your Roku device still works and hasn't been factory reset, the email address attached to its Roku account can be found under Settings->System->About.  Use that to sign in at https://my.roku.com and if you forgot the password there's a "Forgot password" option.

If you have factory reset it, you can always create a new Roku account.  What exactly do you think you might need from the old account?  The only significant things I can think of are past purchases and subscriptions.  Installed apps are also attached to the Roku account, but most can just be reinstalled.

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3 REPLIES 3
renojim
Community Streaming Expert

Re: connecting with Roku online

Jump to solution

I don't think Roku accounts ever get eliminated.  I just signed into an account that hasn't been used in probably 10 years or more.  Assuming your Roku device still works and hasn't been factory reset, the email address attached to its Roku account can be found under Settings->System->About.  Use that to sign in at https://my.roku.com and if you forgot the password there's a "Forgot password" option.

If you have factory reset it, you can always create a new Roku account.  What exactly do you think you might need from the old account?  The only significant things I can think of are past purchases and subscriptions.  Installed apps are also attached to the Roku account, but most can just be reinstalled.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
randy24782
Newbie

Re: connecting with Roku online

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picture on my tv jumps up and down real fast over and over 

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3885
Reel Rookie

Re: connecting with Roku online

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Thank you for taking the time to respond.  I actually did get back in to the "old" account when I checked by records & found that I had changed it from the old password.  

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