I've come here for the same reason as many others. I cannot activate this device I just purchased. This is our fourth Roku Stick and first time I cannot get get the activation email no matter what I do.
FWIW the device is visible in my Roku app on my phone via home network, and what's appearing there as what I believe is the serial number is different (in app: X017***A498L) than what is on the retail box (that is: S090***A49L8).
Even shows it is "connected" but I cannot access it when I try to log in and receive this message:
"Account does not match
You are logged in as *******@gmail.com, which is not the account for Streaming Stick 4K - X017***A49L8. Please sign in to complete this operation."
What may be going on here? Can this be addressed remotely or do I just need to return the device? It was purchased as new from a major US online retailer, direct not from a 3P seller.
Please help or point me in the right direction. Thank you.
I'm a bit hesitant to post a serial # or device ID in a public forum. Is there a way to get support to solve this problem by private message or chat? Same challenge as all others, no matter what I do I cannot receive the activation email.
I've been waiting two hours for an activation email. Nobody has a solution for this issue, apparently. I've checked my Gmail account and searched "Roku" "Code" "Activation", etc. Nothing. I've been searching Google and support.roku.com for an hour. I don't know what else to do. I have the Roku Expresses and this is the first time I've ever had an issue.