I've done the factory reset. My sn is s02a2196c4j6 for ultra model 4800x
Hi, tried two different emails to activate account and link TV - no emails come in at all- checked all folders.
Danny,
I've come here for the same reason as many others. I cannot activate this device I just purchased. This is our fourth Roku Stick and first time I cannot get get the activation email no matter what I do.
FWIW the device is visible in my Roku app on my phone via home network, and what's appearing there as what I believe is the serial number is different (in app: X017***A498L) than what is on the retail box (that is: S090***A49L8).
Even shows it is "connected" but I cannot access it when I try to log in and receive this message:
"Account does not match
You are logged in as *******@gmail.com, which is not the account for Streaming Stick 4K - X017***A49L8. Please sign in to complete this operation."
What may be going on here? Can this be addressed remotely or do I just need to return the device? It was purchased as new from a major US online retailer, direct not from a 3P seller.
Please help or point me in the right direction. Thank you.
Dear Mary,
I'm a bit hesitant to post a serial # or device ID in a public forum. Is there a way to get support to solve this problem by private message or chat? Same challenge as all others, no matter what I do I cannot receive the activation email.
Thank you.
I've been searching "Roku" in my email account for the past two hours. Nothing. Any other solutions?
I've been waiting two hours for an activation email. Nobody has a solution for this issue, apparently. I've checked my Gmail account and searched "Roku" "Code" "Activation", etc. Nothing. I've been searching Google and support.roku.com for an hour. I don't know what else to do. I have the Roku Expresses and this is the first time I've ever had an issue.
Just received my email for my community.roku.com badges. Smh
This is a gmail problem and not a Roku problem. There is now a Roku post relating to this issue.
This appears to be a gmail problem. There is another post relating to this issue.
Roku is aware of the problem and working to solve the issue. There is another post relating to this issue.