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Kingdom
Newbie

White light on no signal not working

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Hey so I have a similar problem where my Roku has the white light on but it shows no signal

Model:3960x

Sn: sokd337pp1wd

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RokuERey
Community Moderator
Community Moderator

Re: White light on no signal not working

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Hi @Kingdom,

Welcome to the Roku Community!

We appreciate you for reaching out about this issue with your Roku device. We're here to help.

If you haven't done any troubleshooting here's what you can do.

  • Try the different HDMI ports available on the TV.
  • If you're powering this device directly to the TV, we would recommend powering it directly to a wall outlet and seeing if that makes a difference.

If the problem persists, we would suggest factory resetting the device. You can refer to our support page here to proceed: How to system restart or factory reset your Roku streaming device.

Let us know how things turn out.

Regards,
Rey

ERey.
Roku Community Moderator

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RokuERey
Community Moderator
Community Moderator

Re: White light on no signal not working

Jump to solution

Hi @Kingdom,

Welcome to the Roku Community!

We appreciate you for reaching out about this issue with your Roku device. We're here to help.

If you haven't done any troubleshooting here's what you can do.

  • Try the different HDMI ports available on the TV.
  • If you're powering this device directly to the TV, we would recommend powering it directly to a wall outlet and seeing if that makes a difference.

If the problem persists, we would suggest factory resetting the device. You can refer to our support page here to proceed: How to system restart or factory reset your Roku streaming device.

Let us know how things turn out.

Regards,
Rey

ERey.
Roku Community Moderator
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