Roku setup

[RokuKariza-D]

No worries, @jdett2525

I have passed along the information you provided to our Support team so they can assist you further. I'd suggest keeping an eye on your email since they will be reaching you out there.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

[jdett2525]

Thank you!  I will.  Praying it will be quick & painless. 😉 Thanks again for your help.

Best,

Julie

[Oldman62wa]

How come I done reset and still have same problem why didn't they add patch to fix this now when I send reply on here I don't get a message saying sent,  am fed up typing out details of make serial nos etc. And why don't the customer service have a clue what to do I was told to get new email address 

[RokuKariza-D]

Hey @Oldman62wa

Thanks for posting here in the Community.

It looks like you were in contact with our Support team today. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

We appreciate your understanding.

All the best,
Kariza

[Oldman62wa]

Thanks but the supposed customer service is a BAD JOKE they told me to get new EMAIL ADDRESS so did and still same problem and they are a waste of space and my time they should know this is ongoing problem not give answer that didn't work

[Oldman62wa]

You would appear to be a employee of this firm is there a phone no I can speak to an engineer as it's not my fault this problem is a ongoing problem which should have been fixed by THIS FIRM not have me thinking about returning THIS ITEM

[egoyler]

Just brought home my new TCL Roku TV and have this issue. Tried various email accounts and nothing works.

[griff4594]

Same problemSN: X00000DVPSRX

Version: 10.0.0 build 4209-93

Device ID: S034D08VPSRX

[Alanrojas]

I been having the same problem.

Sn 58G20527PH08027

[Alanrojas]

Did someone able to figure it out?